Welcome to our FAQ,

We hope that you will find an answer to your question here,

If not, please use our contact form, we will then reply you as soon as possible,


Before you book

I cannot find a route I want to book. What to do?

Please use the contact form

Where will I meet the driver when I arrive?

1) at the Airport,

The Driver will be waiting at the arrival gate with your name displayed


2) at the hotel,

The Driver will be waiting at the lobby with your name displayed

What happens if I can’t locate my driver?

The booking confirmed and the paiement re confirmed, we will provide you an emergency phone number and the drivers informations (name, phones, vehicle numbers)

My group size has changed, can I choose another vehicle?

Yes, depending on availability

How do I pay for my transfer?


After your request,

We will shortly confirm by email the vehicle(s) availability and price,

Followed by an e-mail invoice from paypal including a link to the secured official Paypal gateway (no account required),

A) Please note that our due date is 40 days before transfer date, pass this delay the vehicles will be released,

B) For short time request (withing the 40 days) an immediate payement will be required.


Please feel safe by using our services, for further concern please use the form.


Can I book a transfer with more than one stop?


However extra cost may apply depending on length of the stop and the vehicle size,

Please contact us for more details,


How long will the transfer take?

Depending on your destination and weather in winter :

Airport to Sapporo 1h

Airport to Niseko 2h30 to 3h



10 day before 30%

5 day before 50%

1 day before and same day  100%